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❓ Frequently Asked Questions (FAQs) – Kairali Pets
Welcome to the Kairali Pets FAQ section. Here, we address some of the most commonly asked questions about our products, services, and policies.
1. General Questions
1. General Questions
Q: What is Kairali Pets?
Q: What is Kairali Pets?
Kairali Pets is a pet service and sales group based in Kerala, India, offering a wide range of pets, pet food, accessories, cages, and other related products and services.
Q: Where is Kairali Pets located?
Q: Where is Kairali Pets located?
We have multiple units:
Farm & Headquarters: Kaippuram, Kerala
Shop 1: West Kaippuram
Shop 2: Thrithala Koppam, Koppam
Q: What types of pets do you sell?
Q: What types of pets do you sell?
We specialize in ornamental fish (guppies, bettas, platies, angelfish, cichlids), aquarium plants, shrimps, snails, and other pet varieties.
Q: Do you sell pet accessories and food?
Q: Do you sell pet accessories and food?
Yes, we offer a wide range of pet foods, cages, aquariums, and accessories for different pet needs.
2. Orders & Payments
2. Orders & Payments
Q: How can I place an order?
Q: How can I place an order?
Orders can be placed through WhatsApp after confirming stock availability and pricing.
Q: What payment methods do you accept?
Q: What payment methods do you accept?
We currently accept payments only through UPI and direct bank transfer.
Q: Can I cancel an order?
Q: Can I cancel an order?
Yes, you can cancel within 24 hours of placing the order. Once shipped, cancellations are not allowed.
3. Shipping & Delivery
3. Shipping & Delivery
Q: Where do you ship?
Q: Where do you ship?
We currently ship only within South India.
Q: What shipping methods do you use?
Q: What shipping methods do you use?
We primarily ship through courier services like The Professional Courier. Please note that they do not offer home delivery; customers must pick up orders from the nearest courier office.
Q: How long does delivery take?
Q: How long does delivery take?
Delivery timelines vary depending on location, but typically take 3-7 business days.
4. Refunds & Returns
4. Refunds & Returns
Q: Can I return a product?
Q: Can I return a product?
Live animals, plants, opened pet food, and used accessories cannot be returned.
If the product is damaged or defective upon arrival, report it within 24 hours with photo or video proof.
Q: How long does it take to receive a refund?
Q: How long does it take to receive a refund?
Refunds for eligible cancellations are processed within 5-7 business days.
5. Contact & Support
5. Contact & Support
Q: How can I contact Kairali Pets?
Q: How can I contact Kairali Pets?
Phone/WhatsApp: +91 7561067200
Email: kairalipets@gmail.com
Website: www.kairalipets.com
If you have any further questions, feel free to reach out! 🐾
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